Eligibility and student responsibilities

Students must:

• be at least 18 years old at the time of assessment;

• provide a valid Unique Student Identifier (USI) and the required original identification;

• have enough English language, literacy and numeracy skills to complete the course and assessments safely;

• complete the required pre-course learning before attending;

• arrive on time, attend all required sessions and be fit to participate safely; and

• read and accept these Terms and Conditions and the linked cancellation, rescheduling and reassessment policies.

Training and RTO responsibility

Training and assessment are delivered by Jorking Training Group on behalf of Neildene Pty Ltd, RTO 40696. Statements of Attainment are issued by Neildene Pty Ltd.

Course dates, attendance location and any onsite arrangements are confirmed in writing. Students must not rely on an older page, advertisement or cached search result. Current pricing and availability are shown on the live Jorking Training Group booking page.

Booking payment and administration fee

A $120 administration/deposit component is included in the total course price. It is not an additional booking fee. The place is secured only when the required payment has been received and the booking is confirmed.

Rescheduling

• More than 10 business days before the course: the first reschedule is free. A later reschedule attracts a $120 administration fee. The replacement booking must be used within six months.

• Inside 10 business days but more than 72 hours before the course: a $120 administration fee applies per person.

• Within 72 hours, including same-day changes and non-attendance: a $300 fee applies per person.

• Documented medical emergencies or extreme personal hardship may be considered at Jorking Training Group’s discretion.

• A replacement participant may be accepted, subject to eligibility and notice, without a rescheduling fee.

Cancellation

• More than 11 business days before the course: a refund may be provided less the non-refundable $120 administration/deposit component.

• Inside 10 business days of the course: no refund is available.

• Cancellations and requests must be made in writing to info@jorkingtraininggroup.com.

Late arrival, identification and non-attendance

A student who arrives too late to participate safely or to complete required assessment activities may be treated as a non-attendance. A student who cannot provide the required identification may also be unable to continue. The applicable rescheduling fee will apply.

Reassessment and additional training

• Knowledge or theory reassessment is $200.

• Where no additional training is required, the participant’s first practical reassessment attempt is free.

• If further practical training is required after an unsuccessful practical assessment, the free reassessment does not apply. Additional practical training is $300 per session.

• Before the first practical assessment, one extra training session may be offered where the trainer decides the participant is not yet ready.

• Reassessments are subject to availability and must be requested by the student. Where a reassessment occurs within 60 days, only outstanding assessment components may need to be completed. After 60 days, the full assessment may need to be completed. All reassessment arrangements must comply with current regulatory requirements.

Licence application

After successful assessment, eligible students can lodge their Queensland high risk work licence application online with Workplace Health and Safety Queensland (WHSQ). The application must be lodged within the period specified by WHSQ. Jorking Training Group does not issue the licence.

Onsite and group bookings

Onsite and group arrangements are subject to suitability, minimum numbers, equipment, travel and availability. Pricing is quoted case by case. A location or date is not confirmed until it is provided in writing.

Promotions and credits

Promotions apply only for the stated period and eligibility conditions. A promotional price cannot be combined with another offer unless expressly stated. Approved credits must be used within six months unless confirmed otherwise in writing.

Contact

Email: info@jorkingtraininggroup.com

Phone: 0402 914 910

Last updated: 21 August 2026