JTG Reschedule Policy

Written notice

All rescheduling requests must be made in writing to info@jorkingtraininggroup.com. Requests are subject to course availability.

More than 10 business days before the course

The first reschedule is free. A later reschedule attracts a $120 administration fee per person. The replacement booking must be used within six months of the original course date.

Inside 10 business days but more than 72 hours before the course

A $120 administration fee applies per person.

Within 72 hours

A $300 rescheduling fee applies per person, including same-day changes and non-attendance.

Medical emergencies and extreme personal hardship

Documented medical emergencies or extreme personal hardship may be considered at Jorking Training Group’s discretion. Evidence may be requested. Approval is not automatic.

Replacement participants

A replacement participant may be accepted without a rescheduling fee, provided the replacement meets all course eligibility requirements and Jorking Training Group is notified before the course.

Separate policies

Rescheduling occurs before training has taken place. Reassessment applies after a participant has attended training and assessment and is covered by the separate reassessment policies.

Last updated: 21 August 2026