Cancellation Policy

All cancellation requests must be made in writing to info@jorkingtraininggroup.com. Requests are effective when received by Jorking Training Group.

More than 10 business days before the course

A participant or group that cancels more than 10 business days before the scheduled course may receive a refund less the non-refundable $120 administration/deposit component per person.

Inside 10 business days of the course

A cancellation made inside 10 business days of the scheduled course is not eligible for a refund. A replacement participant may be accepted without charge, provided the replacement meets all course eligibility requirements and Jorking Training Group is notified before the course.

After the course has commenced or non-attendance

No refund applies after a course has commenced or where a participant does not attend. If the student wishes to move to another date, the Reschedule Policy applies, including the $300 fee for changes within 72 hours, same-day changes and non-attendance.

Medical emergencies and extreme personal hardship

Documented medical emergencies or extreme personal hardship may be considered at Jorking Training Group’s discretion. Evidence may be requested. Approval is not automatic.

Cancellation by Jorking Training Group

If Jorking Training Group must cancel or postpone a course because of trainer illness, an emergency, unsafe conditions or another operational reason, affected participants may choose a suitable replacement date or a refund of the amount paid for the cancelled service.

Promotions and third-party costs

Approved refunds are based on the amount paid. Promotional prices have no cash value beyond that amount. Costs paid to third parties are not refundable by Jorking Training Group unless required by law.

This policy should be read with the Reschedule Policy and Terms and Conditions.

Last updated: 21 August 2026